Note! The information here is outdated and the pages will be removed. Please refer to our new Grid documentation page at: http://doc.grid.surfsara.nl/

Grid support

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You may request support from (or complain) about SURFsara's GRID Services by contacting us by phone or by e-mail. We are available for you during on working days, during working hours (Monday to Friday, between 9 am and 5 pm).

  • telephone:+31 (0)20 800 1400.
  • e-mail: helpdesk@surfsara.nl
  • available during working hours Monday to Friday 9.00 - 17.00

Help us help you

You can help us a lot in handling your support request or complaint by providing as much information as possible. Please accompany your request or complaint with at least your name, login name, e-mail address and/or telephone number and the computer platform concerned. We're here to assist you in finding a solution.

Response time

Questions and complaints arriving by e-mail will be acknowledged to the sender within two working hours. As a rule you will receive a solution or an answer within 16 working hours after the receipt of acknowledgement. In case this is not feasible you will be informed about this within the time interval mentioned, together with an estimate of the time needed to answer your question or deal with your complaint.

Use the appropriate channel

Guarantees for the time-interval to receive a response can only be given for questions and complaints received at the telephone number or e-mail address.

Questions and complaints received otherwise, e.g. e-mail addressed to a person, will always be answered, but we cannot guarantee a time interval for the response.

Please do not hesitate to contact us. We will handle any question, request or complaint to the best of our abilities.

Operated by

Grid Support is operated by the Operations Support and Development team of SURFsara.